Refund policy

Returns & Refunds

We hope you love your Furever Gifts order. If there is a problem with your purchase, please contact us at sales@furevergifts.co.uk and we'll be happy to help.

Ready-Made / Non-Personalised Items

If you change your mind about a non-personalised item purchased online, you have 14 days from the day you receive your order to tell us that you wish to cancel your purchase.

Once you have notified us, you have a further 14 days to return the item.

Returned items should be in their original condition and, where possible, in their original packaging with labels attached. You may inspect an item as you would reasonably be able to in a shop, but we may make an appropriate deduction from the refund if its value has been reduced through handling beyond what is necessary to establish its nature, characteristics and functioning.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us. We strongly recommend obtaining proof of postage.

Personalised & Custom-Made Items

Many of our products are handmade and personalised especially for you.

Products made to your specifications or clearly personalised cannot normally be returned or cancelled simply because you have changed your mind.

This does not affect your rights if an item is faulty, damaged, not as described or we have made an error with your order.

Please check all names, wording, photographs and other personalisation details carefully when placing your order. We will produce personalised products using the information supplied with your order.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, not as described, or we have sent you the wrong item, please contact us as soon as possible at sales@furevergifts.co.uk with your order number and, where appropriate, photographs showing the problem.

We will work with you to resolve the issue and, where applicable, arrange a replacement, repair or refund in accordance with your statutory rights. Where an item needs to be returned because it is faulty, damaged or incorrect, we will cover reasonable return postage costs.

Refunds

Once a return has been received and checked, we will process any refund due to your original payment method.

For eligible cancellations of non-personalised goods, we will also refund the standard delivery charge originally paid. If you selected a more expensive delivery service, such as Express Delivery, we are not required to refund the additional cost above our standard delivery charge.

Refunds will be processed within the applicable statutory timescales.

Returns Address

Furever Gifts Returns
22 Hameldon Road
Loveclough
Rossendale
Lancashire
BB4 8RL

We recommend contacting us before returning an item so that we can help you with the return.

Your Statutory Rights

Nothing in this policy affects your statutory rights.

Model Cancellation Form

You may use this form if you wish to cancel an eligible order under your statutory cancellation rights. You do not have to use this form.

To:
Furever Gifts Ltd
22 Hameldon Road
Loveclough
Rossendale
Lancashire
BB4 8RL
United Kingdom
Email: sales@furevergifts.co.uk

I hereby give notice that I wish to cancel my contract for the sale of the following goods:

Order number: __________________________

Goods ordered: __________________________

Date ordered: __________________________

Date received: __________________________

Customer name: __________________________

Customer address: __________________________

Signature (only if this form is sent on paper): __________________________

Date: __________________________

This cancellation form does not apply to goods that are exempt from the statutory right to cancel, including goods made to the customer's specifications or clearly personalised, except where statutory rights apply because goods are faulty, damaged or not as described.