Shipping policy

Shipping Policy

UK Delivery

We deliver throughout the UK using Royal Mail. Delivery times vary depending on the product ordered, as many of our products are handmade and personalised especially for you.

Processing Times

The estimated processing time for each product is shown on the relevant product page.

Personalised and handmade items may take longer to prepare, particularly during busy periods such as Christmas. Ready-made items are normally dispatched much sooner.

If your order contains more than one item, we may dispatch the order together once all items are ready.

Standard UK Delivery

Our standard UK delivery service is Royal Mail.

Once dispatched, orders will normally arrive within approximately 2–3 working days, although Royal Mail delivery times are estimates and may occasionally take longer.

You will receive a dispatch confirmation when your order has been sent. Where tracking or delivery confirmation is available, details will be included with your order information.

Delivery Charges

Standard UK delivery charges are calculated and displayed at checkout.

Where free delivery is offered, this will be shown at checkout once your order qualifies.

Delivery Upgrades

Where available, you may be able to select an upgraded delivery service at checkout.

Please remember that selecting a faster postal service does not reduce the time required to make or personalise your order. The delivery estimate applies from dispatch.

Personalised Orders

Please check all names, wording, photographs, delivery addresses and other information carefully before submitting your order.

We cannot be responsible for delays or delivery problems caused by incorrect or incomplete delivery information supplied when ordering.

Christmas & Busy Periods

During particularly busy periods, especially in the run-up to Christmas, processing and postal services may take longer than usual.

Any Christmas ordering deadlines or temporary changes to our processing times will be displayed on our website where appropriate.

We recommend ordering personalised gifts as early as possible.

Delayed or Missing Orders

If your order has not arrived within the expected timeframe, please contact us at sales@furevergifts.co.uk with your order number and we will be happy to investigate.

Please be aware that Royal Mail does not consider an item lost until the relevant period specified by Royal Mail has passed, so occasionally we may need to wait before a lost-mail claim can be made.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible at sales@furevergifts.co.uk, quoting your order number and including photographs of the item and packaging where possible.

We will work with you to resolve the problem.

International Delivery

International delivery is not currently available through our standard online checkout.

If you are interested in ordering from outside the UK, please contact us at sales@furevergifts.co.uk before placing an order to find out whether delivery to your location is available.

Contact Us

If you have any questions about delivery or need an order by a particular date, please contact us before ordering:

Furever Gifts
Email: sales@furevergifts.co.uk